Terms and conditions

Confidentiality

All our sessions are confidential, and your privacy will always be respected.

The only person to whom I would talk about your sessions is my clinical supervisor, as required by ethical and regulatory standards. However, I will not reveal your name or any other identifying details.

Situations when confidentiality would be broken are when your or another’s life is in danger, or if there are serious child protection concerns. However, unless it was not possible, I would talk to you first and involve you in the decision to break confidentiality.

Payment

You can pay by bank transfer, either on a session by session basis, or blocks of sessions in advance. Please ensure that you make payment for each session on the day of the session latest.

If you do not pay for two sessions in a row, I will not be able to offer you another session until the outstanding amount has been cleared.

Cancellations

You will be charged the full fee for all sessions that are cancelled or missed, unless 48 hours notice is given.

If you miss or cancel more than 3 sessions in a row, you will be required to pay a holding fee of half the session fee from the fourth session onwards if you would like to keep your specific time slot.

I will give you as much notice as possible if I plan to be away and will inform you as soon as I can if I have to cancel your session in an emergency.